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Postage and Payment

We offer a flat rate postage/handling fee of $7.50 Australia wide and $17.50 Worldwide no matter how large or small your order is (these costs may differ for wholesale orders). This covers the cost of the padded bag or box your order is in and the postage fees. Orders that contain ONLY sample BAGS (not pots) will only be charged 70c postage as they will be posted as normal letter mail.

These prices are for normal post. If you want express or registered/insured post you will need to purchase one of these options in our express post catagory in the online shop. These options can not be added once you've gone through checkout, so if you want them you will need to purchase them (as you would any product) BEFORE going through checkout. Please note that even though it is rare for a parcel to get lost or damaged, it can happen! JR Minerals will not be held responsible for parcels that get lost or damaged in the mail, so it is up to you to make the decision on taking this risk or purchasing registered/insured post.

Important: If your order is over $50 total and you are paying by Paypal, you MUST purchase registered, insured or express post so that your order can be tracked. This is due to the buyer/seller protection policy - all orders over $50 total must be able to be tracked to be covered. If your order is over $50 and you do not wish to pay the extra cost on postage to cover this then you will need to use a different payment method (bank deposit or Australia Post money order) and not Paypal.

All orders will be posted using Australia post. Please note that whenever possible we try to use recycled packaging to wrap the products in, so if your contents look a little strange on opening, this is just our way of trying not to add to the environmental issues! We never buy bubble wrap or similar, but we do recycle it if we have it here (a lot of our suppliers do use it!) so if you get a package with bubble wrap in, rest assured we didn't buy, it but we may as well recycle it!

You will have an option to choose your payment preference once you go into print order form in checkout.

Australian buyers may pay by Direct Deposit (please use your Surname as a reference with the payment), Australia Post Money Order (made out to J.Ritchie) or Paypal. Credit Card payments can be made with the Paypal option to email address: payments@jrminerals.com  (there are NO fees for paying with your credit card through Paypal). If you are in a hurry for your order we suggest you pay via Paypal with your credit card or funds in your Paypal account as these payment methods are "instant" and your order will be sent straight out as soon as it has been processed. Next quickest would be Direct Deposit, this takes one or two days to show up in our account if done by netbank tranfer (depending on the bank it's come from). Direct Deposit is quicker if you do it in person at a branch however. 

International buyers must pay by Paypal only. You do not need to have a Paypal account to pay by credit card. 

We aim to get your order mailed within 24 hours of payment but please allow up to 7 days from payment for your order to arrive (within Australia) or 14 days International mail.

The exception to this is bulk/wholesale orders - due to stock availability and quatities ordered, please allow an average of 2 weeks from payment for arrival within Australia or 3 weeks from payment for arrival on International order. If your order is going to take longer than this will contact you to let you know. In many cases your order will arrive much quicker.

You will need to register on the site before being able to go through checkout - this is so we have your postage and payment details available to us. Once you have registered you will only need to sign in on returning to the JR Minerals site. 

If you wish to receive any special offers or new product updates from us, you need to subscribe to our email listings (this is advisable as many of special offers go out ONLY to our subscribers - it's free to register and only takes a few seconds!). If you have any questions, please use the "contact us" link to send an email, or email info@jrminerals.com  and we will respond to your email as soon as possible.

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